Thank you for your interest in RUST Jewellery!
All of our jewellery is handmade in London using traditional methods and tools by a small team of highly skilled jewellers.
By purchasing from RUST Jewellery, you are showing your support for British Manufacturing and helping to keep alive the traditional techniques such has hand engraving and stone setting.
Every ring made by us is unique, as each and every one has been hand made and/or worked on using tiny chisels.
Our jewellery is hallmarked to government standards in London, at the St.Pauls Assay office.
Our wedding rings are available in:
9ct yellow or red gold
18ct yellow, white or red gold
Palladium
Platinum
{diamond rings available in 18ct gold or Platinum only}
We source only the best quality stones, pearls and certified white diamonds for our jewellery.
Some frequently asked questions...
1. IS THERE A RUST JEWELLERY SHOP?
Yes there is! our shop is in Tokyo.
If you can't make it to Japan, you can by our jewellery from anywhere in the world via our Online shops.
2. DO YOU MAKE MEN'S JEWELLERY?
Yes we do, however it is ONLY available from our main shop in Tokyo.
3. HOW CAN I GET NOTIFIED WHEN ONE-OFF ITEMS ARE NEW IN THE ONLINE SHOP?
Items such as Opaque Diamond rings are one-offs due to the irregular cut/colour/shape and quality of each stone. Although we may be making similar designs in the future, the best way to keep up-to-date is to follow us on Facebook.
You can also follow new item on designer Artemis' blog.
You may have to be quick if it is a popular item.
4. I WANT TO BUY A RING FOR MY GIRLFRIEND/WIFE/BOYFRIEND BUT I DON'T KNOW THEIR SIZE, WHAT SHOULD I DO?
We suggest asking her/his parents or friends, or find a ring that she/he wears on the same finger for us to measure. However, its much better if you can propose with a cheap ring and buy the proper ring 'together' so that she/he can have their finger measured properly at a jewellers.
We can only re-size a ring a couple of sizes larger or smaller, this costs £20.
5. CAN I BUY AN ITEM ONLINE AND THEN COLLECT IT FROM YOUR WORKSHOP?
We are sorry, but all online orders will be dispatched as stated in the 'terms & conditions'.
It is not possible to arrange collection from our workshop.
6. DO YOU DO NEXT DAY DELIVERY?
Unfortunately we cannot send items for next day delivery. Apologies for this, most jewellery items will be dispatched within 3 working days and wedding rings between 4 -6 weeks {unless otherwise stated on the item description}.
7. THE ITEM ON YOUR SITE IS SOLD OUT, WHEN WILL IT BE IN STOCK?
We hand make all of our jewellery right here in London. We make small batches at once as we change designs often. Usually we will re-stock as and when we have the time, if we have a definite date when items will be in stock, it will say so on the item title in the online shop,
if it doesn't, then we don't know if or when they will be in stock again.
Wedding rings are made to order so they do not run out of stock. Some diamond rings are one-off pieces, so only one will ever be available due to irregular nature of the stones.
8. I WANT TO ORDER A WEDDING RING OR WHITE DIAMOND RING IN A DIFFERENT METAL, IS THIS POSSIBLE AND HOW DO I ORDER IT ONLINE?
Yes this is usually possible, about 90% of our rings are available in the following metals:
9ct gold Yellow or Red
Palladium
18ct gold Yellow, Red or White
Platinum
* Our White Rose-cut Diamond rings are ONLY available in Platinum or 18ct Gold {any colour}
* 9CT & 18C RED GOLD TAKES 2 WEEKS LONGER THAN OTHER METALS.
N.B. we do not make rings in: Stainless steel, titanium or tungsten carbide, or any other industrial or non-precious metal.
First step is to email us the desired ring, and we will confirm if its possible and the price.
We usually modify an online ring listing in the 'drop down sizing options' on a similar ring so that you can purchase the ring online. We will then email you an order confirmation, to make sure we have all your order details correct before we start to make your ring.
9. CAN YOU ALTER/REMAKE/RECYCLE MY DIAMONDS/JEWELLERY/RING?
We are very sorry, but we only use our own materials and make to our own designs. We only engrave our own jewellery. This is our very strict company policy.
10. CAN YOU MAKE A WEDDING RING TO FIT AGAINST MY ENGAGEMENT RING?
We don't generally recommend wearing rings together as they can wear against each other causing damage to the stone setting, which could cause your stone to drop out. It is advisable to wear them on different fingers unless you really don't mind taking the risk. If you are ordering one of our diamond rings & wedding band at the same time, we can make a 'Wishbone' shape wedding ring to fit so that it won't touch the diamond setting. Please contact us for further information about this.
11. I WANT TO BUY A NECKLACE BUT I WANT IT TO BE SHORTER, CAN YOU SHORTEN IT FOR ME?
Yes we can make most necklace chains shorter {with a few exceptions}. Simply contact us before you purchase, stating the desired chain length. We will then let you know if it is possible and you may able to have a small refund for the removed piece of chain.
We are sorry but we cannot make necklaces longer than the stated length.
12. THE 'OPAQUE DIAMOND RING' I WANT DOESN'T HAVE MY SIZE OPTION, CAN YOU MAKE IT LARGER/SMALLER?
Unfortunately we can only re-size the ring according to the specific sizes listed on the items page.
13. I WANT TO BUY THE 'OPAQUE DIAMOND RING' THAT IS SOLD OUT IN YOUR SHOP.
All of our Opaque Diamond rings are ONE OFF pieces that will be re-sized to your order {within the listed size range}. When one has sold, you will not be able to buy the same ring again, however we may make some similar in the future, but they will probably be a different price according to the size and quality of the diamond.
Opaque diamonds are all irregular cuts and colours, unlike traditional white diamonds. If you see the one you love, BUY IT QUICK!
14. I CAN'T GET THROUGH TO RUST ON THE PHONE!
Apologies for this, basically we have no receptionist and as we are generally out of the workshop, or using loud polishing equipment, we may miss your phone call.
We never listen to voice messages as it would take us all day, email is a much quicker way to get hold of us as all emails go straight to our mobile phones wherever we are!
If you didn't find your answer here, please contact us.
Thank you!
