< RUST >

DELIVERY & TERMS

1. PURCHASING ONLINE

2. DELIVERY

3. RETURN/REFUND POLICY

4. PRICING

5. LIABILITY

6. PACKAGING

7. RING SIZING

8. AGREEMENT

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1. PURCHASING ONLINE

All goods must be paid for in full prior to dispatch. We will send you an email to confirm your order. We reserve the right to cancel a sale at any time prior to dispatch, should any complications arise during the ordering process, then all refunds will be made via Paypal to the original payees account.

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2. DELIVERY

We aim to dispatch your wedding and engagement rings within the specified time stated in the item description. All other jewellery will be dispatched within 3-4 working days (unless otherwise stated). 
In the rare occasion that there is any particular delay, we shall notify you by email and you shall have the right to cancel your order.

Items will only be dispatched once payment has been approved.

*PLEASE NOTE* We are sorry, but we will only dispatch items to the postal address that is given by Paypal. This is for security and insurance reasons. Your address will come up on the Paypal checkout page, please take a few moments to check everything is correct before confirming the payment. If the address is not the correct one we will need to cancel the order so that you can amend the address and re-order.

Items will be dispatched using the Royal Mail Special Delivery, Airsure or International Signed For services for deliveries within the UK, Europe, USA & all other countries {*EXCEPT JAPAN}.

The delivery charges are as follows:

{PLEASE EXPECT SHIPPING/CUSTOMS DELAYS DURING THE CHRISTMAS PERIOD}

UK: Special Delivery £6.00

EUROPE: International Signed For £9.00 (approximately four to seven day delivery)

WORLDWIDE: Airsure {where applicable} or International Signed For £14 (approximately ten to fourteen day delivery)

FEDEX PRIORITY FOR ORDERS OVER £1000: All single items over £1000 will be dispatched with FedEx. Multiple item under £1000 may be dispatched with Royal Mail in separate deliveries.

*FedEX will require a contact telephone number for the recipient, please forward this to us at the time of your order.

NON EU CUSTOMERS: We are not liable for any sales tax or duties payable on orders outside of the EU. Please contact your local Customs website for more information concerning Tax/Duty applicable in your country when buying items from the UK.

*JAPAN: Apologies, but we do not ship to Japan via our Internet shop, please make a visit our Tokyo showroom...

RUST LTD.
2 - 19 - 10, Jingumae, Shibuya - ku,
Tokyo, 150 - 0001
JAPAN

www.rustmadeinengland.co.uk/shop/rust-tokyo

PLEASE NOTE, If you do not receive your parcel within our stated delivery time you can contact us and we will provide you with a tracking number with which you can trace your parcel.

We are not able to refund or replace items that have been lost by Royal Mail until 20 days have passed since the date of dispatch, or 30 days in the case of overseas delivery.

International delivery is the responsibility of the postal service in the destination country and RUST Jewellery cannot be held responsible for any delays caused by the local country postal service or customs checks.

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3. RETURN/REFUND POLICY

Once the goods have been dispatched to you they become your property. Once they are delivered they will be held at your own risk and we will not be liable for their loss or damage.

If in the unlikely event you have been sent a wrong or faulty item, please contact us at london@rustmadeinengland.com within 7 days of receipt of your item, we will then inspect the item for its fault and we shall arrange for an exchange or repair.

You can return your item of jewellery ( Excluding -  made to order, or personalised jewellery and all earrings * ) to us for a full refund for any reason if we are notified within 14 days from the day you received the order. You will need to send the item back to us within 14 days, with prior notice to RUST, in unworn condition. We advise that you use an insured and registered method of delivery for your own protection. We will issue the refund back to the original purchaser's account via Paypal, excluding any postage or import duties.

* As most of our rings are made to order, we are not always able to give a full refund, if the ring is an unusual size, has been resized or has personal engraving, that will effect it's resale value. We may be able to offer either a full or partial refund. Please contact us to discuss what alterations and refund can be made to specific rings prior to your order if you have any concerns.

Our white diamond Engagement rings are covered by our 6 months free warranty in the event of loss of a diamond (this excluded loss from accident or theft). After this period it is advised that jewellery is insured independently to cover any theft, loss or accident.

We will not be held liable for any loss or damage caused to the item in transit.

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4. PRICING

All our prices are listed in British Pounds Sterling. Our prices are correct at the time of publication and goods are charged at the price shown on the website at the time of ordering. All prices are inclusive of VAT. 
We have the right to change our prices at any time, in accordance with any rise in materials prices.

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5. LIABILITY

If the goods delivered to you are not the correct items you ordered or are defective or damaged we shall have no liability to you unless you notify us within seven days of delivery of the said goods. 
You must comply with, and observe all applicable legislation and regulations, including obtaining any relevant import permits to purchase goods from our site. We accept no liability for any goods purchased by you in respect of any local laws regarding the import of any goods you purchase from us.

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6. PACKAGING

Each wedding and engagement ring comes with it's own wooden ring box. Other jewellery items will be sent in a card embossed box. All deliveries will be securely wrapped..

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7. RING SIZING

We make our rings exactly to the size stated in the order. We only use UK, US or EURO ring measurements, if this differs in your country, please make sure you obtain an exact conversion into UK sizing. We cannot be held responsible for any inaccuracies due to conversions.

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8. AGREEMENT

The terms and conditions listed above form the entire agreement between us, RUST Jewellery {Junction UK LTD} and you the customer. We shall not be in breach of these terms and conditions if any delay or failure is due to circumstances beyond our control; such as fire, industrial action, the breakdown of systems or network disruption, flood, accident, fire or explosion.

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If you have any queries please contact us, and we will be happy to help as much as we can.

Thank you for reading! 
RUST JEWELLERY